LPrivate Ops BuildLAK MedSpa
Operations review
For LAK MedSpa

You're a board-certified surgeon. You're also the rebooking department.

Botox, semaglutide, HRT, your highest-value treatments only repeat if the next visit gets booked. With no renewal system and two phone lines, that still depends on someone remembering. Here it is, running on its own. Scroll through one client.

Scroll
12 weeks later

The follow-up that lived in someone's head is now on the screen.

Recurring treatments that hit their rebooking window stop depending on whether a busy front desk remembers.

ops.lakmedspa.retention
Dashboard / Needs attention
Rebooking queue
Recurring treatments due this week
DUE NOW
Botox due11
Semaglutide refills6
HRT renewals4
Revenue at risk$9.2k
Rebooking sequence queued
The client card

The right provider, the right window, already known.

Treatment history and preferred provider are pulled automatically, so the outreach is personal, not a blast.

ops.intake
Members / Needs rebooking
Sarah K.
Botox member · no next visit
REBOOK
Last Botox12 weeks ago
ProviderJill, PA-C
Usual cadenceEvery 12 weeks
Best next stepOffer Jill's Tue / Thu openings
Outreach ready
Booked by reply

A high-value client rebooked herself, no phone tag, no front desk.

She gets two real openings on her provider's calendar, picks one by text, and it's confirmed.

Hi Sarah, it's LAK MedSpa, your Botox is due for a refresh. Jill has Tuesday at 2pm or Thursday at 10am. Reply 1 or 2 to book.
1
Booked, you're set with Jill:
Tue 2:00 PM  ✓
Thu 10:00 AM
Jill's calendar Real openings shown
MON
TUE
WED
THU
FRI
 
Busy
 
Moved
New
Busy
 
 
Busy
 
✓ Visit booked✓ Client card updated
Lapse recovery

The clients who would have quietly drifted become a 20-minute list, not a lost month.

No reply after 48 hours becomes a one-click front-desk recovery list, each with last visit, treatment, and a suggested script.

Day 3no reply yet
L LAK MedSpa
Hi Sarah, still holding a Botox slot with Jill this week if you'd like it, just reply and it's yours.
Tone stays personal. No discounts, no newsletter footer. Non-responders roll into the daily recovery list.
The KPI view

You see the rebooking rate and the revenue recovered, not a stack of calls to make.

The exact KPI tracking the Office Manager role was meant to own, already running.

8:15
Monday
Rebooking, handlednow

21 due treatments checked · 14 rebooked · 7 in recovery

LAK MedSpanow

~$9k in recurring revenue protected. Open KPIs ›

One rebooking loop, start to finish

That was a week of rebooking, running before anyone picked up the phone.

The membership engine the Office Manager role is meant to own, running across both brands from day one.

What you stop being
  • The rebooking department
  • The renewal reminder
  • The follow-up caller
What you become again
  • The surgeon
  • The clinician
  • The practice owner
What that is worth

A Botox or HRT client who lapses isn't a missed text. It's recurring revenue that walked to the med spa down the road, and this brings every one back first.

If we're wrong, the conversation ends here. If we're close, this is rarely the only thing you're holding together by hand.

We built this from public information. How close did we get?

Tell us where we got it right, or where we missed. Under a minute.

Built for LAK MedSpa as a working preview. Sample workflow; not a real client.
Private Ops Build